CANCELLATION POLICY

Company (referred to as eitherthe Company, We, Us or Our in this Agreement) Refers to AUTOQUEEN (Auto Queen, 44/1136,Chammany Tower, Banerjee Road,KaloorJn, Kochi-682017, Kerala, India)

CANCELLATION BY THE USER

In case of requests for order cancellations, AUTOQUEEN reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if AUTOQUEEN receives a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount to You within a reasonable period of time. AUTOQUEEN will not be able to cancel orders that have already been processed. We have the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by us and accept our decision regarding the cancellation.

CANCELLATION BY AUTOQUEEN

There may be certain orders that AUTOQUEEN is unable to accept and must cancel. AUTOQUEEN reserves the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, Non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by us.

AUTOQUEEN may also require additional verifications or information before accepting any order. Wewill contact You if all or any portion of Your order is cancelled or additional information is required to accept Your order.

If Your order is cancelled after the payment is done by you, the said amount will be reversed back in Your account.

A promo code, once used shall not be refunded in case of cancellation of order either by the User or by us.

AUTOQUEEN reserves the right to cancel any orders that classify as ‘Bulk Order’ which are determined by us as per certain criteria. Any Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy.

An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria,
  • Products ordered are not for self-consumption but for commercial resale
  • Multiple orders placed for same product at the same address
  • Bulk quantity of the same product ordered
  • Invalid address given in order details
  • Any malpractice used to place the order Here

Cancellation procedure

  • In case if you wish to cancel after you have placed an order on our website, please do so immediately.
  • However, once the order is processed by our warehouse, we cannot cancel the order. An order can be communicated to the warehouse for processing in as little as under half an hour, so act immediately. We reserve the complete right to decide whether the order is processed or not.

CONTACTUS;

Call +91 90746 79783
Mail kochiautoqueen@gmail.com