SHIPPING POLICY

Our Address is, Auto Queen, 44/1136,Chammany Tower, Banerjee Road,KaloorJn, Kochi-682017, Kerala, India.

Since we are based in Kerala State (India), shipping outside the state charges you a shipping fee. The Shipping Options available are as follows.

SHIPPING OPTIONS

1. Basic Shipping (AcrossKerala):
Free Shipping applicable for all orders above Rs.4000.
All orders under Rs.4000 will be charged with Rs.200 as shipping fee.
Order SHIPS OUT within 2 business days.
Transit time is additional and varies as per your location.
2. Standard Shipping (Across India):
All orders will be charged with Rs.500 as shipping fee.
Order SHIPS OUT in 2 business days.
Transit time is additional and varies as per your location.

APPROXIMATE TIMELINE FOR PACKAGE TRANSIT & DELIVERY:

Orders once shipped, are typically delivered in;
2-3 business days across Kerala,
5-7 business days across Indian Metros,
7-10 business days across rest of India.
Note:
Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

Our Company has no control over the courier once the package is handed over and a tracking number has been assigned to the order.

SUSPICIOUS PACKAGE CONDITION ON DELIVERY:

All our packaging will be completely sealed.
For any incidents of damages/ theft/lost package or missing contents via any private courier or Speed Post (India Post), Our Company will not be held responsible in any manner.
For any incidents of spillage of liquid items due to courier handling or in transit damage, Our Company will not be held responsible in any manner.

WHAT IF MY ITEM IS UNDELIVERED:

If our courier partners are unable to deliver the products to the mentioned address.
The courier will redirect the package back to our official address.
Items once received at our warehouse will be informed to you and the necessary refunds will be made to your original mode of payment as per our listed return policy.
For any further details:

Email us at kochiautoqueen@gmail.com
Call us +91 90746 79783