RETURN AND REFUND POLICY

The following are the return and refund policy of AUTOQUEEN

All products listed in www.autoqueen.in will be bound by this return and refund policy. Using the website means you have read and understood the terms and conditions of return and refund policy.

  • Any item that shows the sign of wear or use or if it is in a condition other than the way it was when it was delivered, it cannot be returned.
  • Damaged or defective products should be returned in the condition they came in and should include all accessories with it.
  • All products are quality checked before dispatching by AUTOQUEEN officials and thus we ensure all of them are in working condition.
  • Returns are not accepted during the Sale Period(A sale period is a period of time when any promotional sales that have offers or/and discounts takes place)
  • We provide returns only on damaged goods upon delivery. Please exercise caution before placing an order because you cannot cancel an order once it is processed.
  • In order to return a damaged product, you can get in touch with our customer care at+919074679783. Our representative will walk you through the procedures.
  • In case of damaged goods being delivered or products of wrong size or wrong specification is delivered we offer only replacement. No refund of the same will be provided under any condition.
  • A full refund of the cost of the product will be initiated only if the replacement of the same product is not available in stock with us. In all other cases, we will be replacing the product.
  • All return requests should be filed within 24 hours of the delivery of the product. Any request succeeding that will not qualify for replacement.
  • If a product is found faulty or has a manufacturing defect, or a wrong product is sent to you, we will replace the product as fast as possible to our best of capabilities.
  • If there are any changes to this rule, the same will be mentioned in the description of the product. Unless anything is specifically mentioned, all products will be bound by the above given policies.